Service Transition
Summary :

This module provides clarification and deals further with the principles, processes, activities, methods and functions of Service Transition. It is a practical module that concentrates on the main points and does not consider all details.

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Target group
You are a CIO, Chief Technology Officer, manager, team leader, designer, architect, planner, IT consultant, IT audit manager, IT security manager or ITSM trainer or a member of the supervisory staff. Your role involves dealing with or being responsible for Service Transition.

You will learn about Service Transition in order to organize and manage, though communication and change in organizations will certainly not be left aside. After obtaining the certificate, you will be able to progress to the role of Service Manager with the task of controlling the functions and processes within the Service Transition Lifecycle.

The certificate is a follow-on after gaining the ITIL® Foundation in Service Management (possibly in combination with Bridge). You followed your training with an accredited trainer.

Exam content
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components relating to this certification:
• Introduction to service transition
• Service transition principles
• Service transition processes
• Managing people through service transitions
• Organizing for service transition
• Technology considerations
• Implementing and improving service transition
• Challenges, critical success factors and risks.

Exam Details

  • Number of questions: 8
  • Pass score: 70%
  • Open book: No
  • Electronic equipment allowed: No

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