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Service Design
Summary :

Service design is important for organizations that work according to ITIL® . The continued improvement of services with the Service Lifecycle of IT Service Management requires a thorough design process. This module teaches experts, within their roles, the concepts and skills associated with good service design.

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Target group
You are a CIO, Chief Technology Officer, manager, team leader, designer, architect, planner, IT consultant, IT audit manager, IT security manager or ITSM trainer or a member of the supervisory staff. Your role involves daily activities connected to the design of services within the Service Lifecycle.

Context
With this certificate, you show that you have all of the skills for professionally managing, coordinating and integrating service design into IT Service Management. You know the activities, concepts and principles and know how to apply these and you master the technical and organizational aspects of service design.

Prerequisites
The certificate is a follow-on after gaining the ITIL® Foundation in Service Management (possibly in combination with Bridge). You followed your training with an accredited trainer.

Exam content
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • Introduction to service design
  • Service design principles
  • Service design processes
  • Service design technology-related activities
  • Organizing for service design
  • Technology considerations
  • Implementation and improvement of service design
  • Challenges, critical success factors and risks.

Exam Details

  • Number of Questions: 8
  • Pass Score: 70%
  • Open book/notes: No  
  • Electronic equipment permitted: No

ITIL® is a registered trade mark of AXELOS Limited . The Swirl logo™ is a trade mark of AXELOS Limited

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